Frequently asked questions (FAQs)
Does QR code chimp offers free trial?
What are static and dynamic QR codes?
Static QR Codes encode the final data which is displayed after a scan, for instance, a wedding invitation information. In the case of static code, the request doesn't go to the server, so it can not be recorded or tracked.
However, Dynamic QR Codes embed the URL to data, so that after scanning the URL opens in the browser and the user is then shown the actual data on the resulting page or redirected to another URL.
Dynamic QR codes are very powerful; their content can be changed at any time, umpteen number of times without having to change the actual QR Code. This reduces the time, cost, and effort to re-print new QR Codes. You may virtually add an infinite amount of data against the QR Code and in any format, e.g., audio, video, images, AR, VR, and landing pages.
On Dynamic QR Codes, all the scans can be monitored and tracked, giving you a rich set of analytics to measure and improve the performance of your campaign(s). Create Dynamic Codes through our QR Code generator online.
Why doesn't my QR code scan?
The scannability of the QR Code depends on many factors, such as color, size, shapes, logo size and background used.
Make sure the QR code data color is the contrast of the background color. You may have to play around adjusting the shapes and sizes and check if the QR Code is scannable before printing it.
However, there are some combinations of Body and Eye shapes that make the QR Codes get scanned a little faster. A square-shaped Eye-Frame Type helps to scan much faster (point 2 in the image below).
Please see the image below under the SHAPES section on QR Code Studio:
The second most common factor is a large logo size. You may adjust the logo size to make sure there are enough data points exposed in your QR Code. Please check the image below:
There are many other factors that can affect the scannability of your QR code. Please check them here how to fix your scanning problems. After all the common mistakes that can happen are covered, you may reach out to us if your issue doesn't get resolved.
We recommend you test scan your codes a few times before printing them for production.
How to place QR code on an image so that it is scannable?
Dynamic QR codes mentioned in the plan (i.e. 10, 50, 300, 900) can create on a monthly basis (or) on an annual basis?
If you have Pro Plan and you create 300 dynamic codes they will remain active as long as the plan is active, but if you move to a Free plan then only 10 codes (free plan limit) will remain active other codes will pause.
What about security of details once created the vCard QR code?
Can QR code get restored once deleted?
Can I change the language other than English?
Will my QR code stop working after the scan limit ends?
What is the validity of my QR code? (for free or paid plan)
What does the basic and advanced statistics include respectively?
In basic analytics, you get to know the scan counts for your generated dynamic QR codes and in advanced statistics, the detailed report is given for scans such as location data, a device used for a scan etc. that may helpful for a marketing campaign. We are offering PRO and Ultima plans with advanced analytics. Ultima plan also allows you to download the data in excel.
Can we export and download the statistics data?
Can we edit multiple QR codes at once and do bulk download?
Is it possible to do bulk import? (i.e. create multiple QR codes by CSV, Excel etc.); is there any limit?
How will the domain be shown on the QR code scan among different plans?
Right now the domain shown is that of QRCodeChimp.com. We can add 1 domain of your choice but for this, you may have to purchase the ULTIMA package.
After subscribing to the ULTIMA package you may have to let us know which domain you may want to point it to and you have to update the CName Record.
Update your plan here - https://www.qrcodechimp.com/pricing
Do you provide white labelling of URL or can I have my own domain for landing pages?
Can I print QR code on curve surface e.g. Bottles?
May I know how can I get the report of offline marketing ?
Can I make my existing static QR code dynamic?
Do you have any duration limit on QR Codes?
Please note, for dynamic codes, there is a limit on the number of scans that are allowed based on the package you are subscribed to.
However, we do have an Ultima package where there is no upper limit on the number of scans for dynamic codes too. Here are the details - https://www.qrcodechimp.com/pricing
What does the scan number represent? If we go over the limit, does the QR Code stop working or does it stop collecting data?
Every plan has a scan count limit and once the limit reached before the month ends, your display page of QR code will be paused.
You can choose your plan to extend the limits of QR code scans. Our PRO plan comes with 150,000 scans a month and Ultima with unlimited scans a month.
What is the validity of free plan QR codes?
Your first 10 dynamic codes will remain active, as our free plan is free forever, total scans allowed may be limited to 1000 scans a month on these.
How many static QR codes I can create?
What will happen if my scan limit ends?
Free plan will it be expired after a month or two and ask for payment, or its completely free?
- Unlimited Static QR codes
- 10 Dynamic QR codes
- 1000 Scans per month
- Basic QR code statistics
Your QR codes will be active till you have a scan limit. You can have free plan forever with the above limits.
Is there a problem with me using your design tool for products I provide to customers?
I have created a QR code, and why it’s not working with iPhone?
- Changing the eye shape
- Increase the color contrast of the eye and body compared to the background color
- Change the body shape of the QR code
- Increase the QR code body scale
Please refer to the question above -> "Why my QR code doesn't scan?" to see more detailed solutions.
If we go over the limit, does the QR Code stop working or does it stop collecting data?
Every plan has a scan count limit given and once the limit reached before the month ends, your display page of QR code will be paused.
You can choose your plan to extend the limits of QR code scans. Our Ultima package comes with unlimited scanning options, but in most cases, 150000 per month scans in the PRO package are good enough.
Do you offer free QR codes for PDF documents?
If you are hosting the files yourselves then there is no limit to the disk size. Otherwise, there may be restrictions on the file and total disk usage for the free plan.
Is there an option to download a QR Code with transparent background?
Can I make a circle QR Code?
Just click on the design palette and choose the QR Shapes tab. There you will see various shapes options including Circle QR Code maker.
Click on the image below to open QR Code Generator for various shapes:
How do I bulk upload with the same QR code design?
You may bulk upload QR codes with the existing QR code design by following the below steps:
1. Go to the dashboard and click on 3 dots of the QR code of which you want to copy the design and click on 'Make a Copy'
2. You will see a pop-up to change the QR code name and an option to create bulk upload using this QR design. Check 'bulk upload' box and click on 'make copy'
After this, you will see the same QR code design is copied in your bulk upload QR code list.
How to remove the QR code chimps' branding / watermark from QR code display page?
Visit your QR code dashboard and go to the account section. Follow these steps in order to remove the branding.
1. Click on the 'change' button in front of the remove watermark option
For free plan users
2. Click on the 'upgrade button' to upgrade your plan so as to remove the branding. After upgrading, you will be able to remove the branding by using the same button mentioned above.
For paid users
3. For paid users you just need to click on the 'confirm' button to remove the branding.
Can I change the email address of QR code chimp account?
After this, your new email address will be updated and using the same you can sign-in in the future.
Can I edit the account profile after signup?
Which analytics data comes under advanced analytics?
Can I use QR Codes to Create and Validate Event Tickets?
We have an article that explains this in details, please refer here:
However if you are looking to create an event information page then you may use our event page:
How to go for domain white labeling?
Domain white labeling is replacing QR code chimp domain name with your domain name in the QR code URLs, resulting in QR code short URLs of your brand.
Our white-labeling service is available to the active ULTIMA and above plans users only.
How to add Sub Accounts?
Please follow the steps to create a sub account for your teammates/colleagues as given below:
1. Go to your Dashboard.
2. Click on the "Sub Accounts" option.
3. Once you click on the "Sub Accounts" option, you may have to enter your Account ID(i.e. alphanumeric characters) which is a one-time process and this account id can be considered as Admin ID and all the subaccount holders can be created under this Account ID.
4. Once you created your Account ID, you can create a New Sub Account.
5. Click on "Create a New Sub Account" and provide all the details required like login Id for subaccount user(i.e. alphanumeric characters), first name, last name, and email.
6. Also, you can select "Access Type" either Full(can access all the QR codes) or Personal(can access QR codes created by subaccount only).
Once a subaccount is created, the email will be sent to that subaccount user with all details.